Specific and focused metrics provide the assurance measures which can be used to determine whether a control system is functioning appropriately and whether the required outcomes are being delivered. Metrics are the key performance indicators which are to be used, either directly or as proxies, to generate assurance reports.
Through the use of 360o assurance principles, we can develop and implement data management arrangements which provide the foundation for metric analysis and the provision of assurance. By looking at your organisation and business processes from end-to-end, we can identify those critical control points in your control system upon which you need assurance and those outcomes which demonstrate progress towards strategic objectives.
Identification of acceptability and tolerances, similar to a risk appetite, on assurance can be used to gradually improve performance by the reduction in tolerances and an increase in corrective action in the case of deviations from acceptability.